Template — review with qualified legal counsel before publishing.

Last updated: [DATE]

Quality Express Freight ("we", "us", "our") operates the website at qualityexpressfreight.com. This policy explains what personal information we collect when you use our site or contact us for freight services, why we collect it, how we handle it, and the choices you have.

We are based in Barsha Heights (Tecom), Dubai, United Arab Emirates. If you have any questions about this policy or your data, email us at info@qualityexpressfreight.com or call +971 56 776 4796.

Information we collect

Information you give us directly. When you complete our quote or contact form, we collect the details you enter, which typically include:

Your name
Email address
Phone number
Shipment details you choose to provide (for example: origin and destination, cargo type, weight and dimensions, service mode, and any notes about your consignment)

You control what you type into the form. Please do not include sensitive personal data or confidential commercial information that is not needed to prepare a quotation.

Information collected automatically. When you browse the site, we and our analytics provider collect standard technical data, including your IP address, browser type, device information, pages viewed, referring page, and the dates and times of your visits. This is gathered through cookies and similar technologies (see Cookies and analytics below).

We do not knowingly collect payment card numbers or government identification through this website.

How we use your information

We use the information we collect to:

Respond to your enquiry and prepare freight quotations
Arrange, coordinate, and follow up on shipping, customs clearance, and related logistics services you request
Communicate with you about your enquiry or shipment
Operate, maintain, secure, and improve our website
Understand how visitors use the site so we can make it more useful
Comply with legal, regulatory, and record-keeping obligations that apply to freight forwarding and customs activities

We rely on your request for our services, our legitimate interest in running our business and website, and our legal obligations as the basis for this processing.

We do not sell your data

We do not sell, rent, or trade your personal information to third parties for their own marketing.

Third parties who process data for us

We share information only with service providers who help us operate the site and deliver our services, and only as needed for those purposes. These currently include:

Website hosting: our site is hosted on Netlify, which processes technical data such as your IP address and request logs as part of serving the site.
Analytics: we use Google Analytics 4 to understand site usage. This service sets cookies and processes usage and device data, including a truncated or full IP address.
Email delivery: form submissions are delivered to our team by email, so the email service that transmits and stores those messages processes the details you submit.

We may also disclose information where required by law, to comply with a legal or regulatory request, to enforce our terms, or to protect our rights, safety, or property. Some of these providers operate outside the UAE, which may involve transferring your data internationally; where that happens we take reasonable steps to ensure it remains protected.

Cookies and analytics

Cookies are small files stored on your device. We use them to keep the site working and to measure how it is used through Google Analytics 4. Analytics cookies help us count visits and see which pages are popular; they are not essential to browsing the site.

You can control or disable cookies in several ways:

Adjust your browser settings to block or delete cookies (this may affect how some pages work).
Opt out of Google Analytics across sites by installing Google's official browser add-on.
Where we display a cookie or consent banner, use it to decline non-essential cookies.

[CLIENT TO PROVIDE: confirm whether a cookie consent banner is deployed, and its exact wording and categories.]

How long we keep your information

We keep quote and contact submissions for as long as needed to respond to your enquiry and manage any resulting business relationship, and afterwards only as long as necessary to meet our legal, tax, customs, and record-keeping obligations. Analytics data is retained according to the settings configured in Google Analytics. When information is no longer needed, we delete it or anonymise it.

[CLIENT TO PROVIDE: confirm specific retention periods for enquiry emails and the Google Analytics data-retention setting.]

Your rights and choices

Subject to applicable UAE law, you may ask us to:

Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Delete your information where we no longer need it
Restrict or object to certain processing
Withdraw any consent you have given, without affecting processing already carried out

To exercise any of these rights, email info@qualityexpressfreight.com. We may need to verify your identity before we act on your request, and we will respond within a reasonable period.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date above. Significant changes may be highlighted on this page. Please review it periodically.

Governing law

This Privacy Policy is governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Any disputes relating to it are subject to the jurisdiction of the competent courts of Dubai.

Contact us

Quality Express Freight
Green & View, Barsha Heights (Tecom), Dubai, United Arab Emirates
Email: info@qualityexpressfreight.com
Phone: +971 56 776 4796 / +971 56 776 4796 (WhatsApp)